Efficient customer support ticket management with intelligent priority handling
Are you a customer looking to check the status of your support request? Enter your phone number to view your ticket status and queue position.
Check My StatusSupport staff and administrators can log in here to access the dashboard, manage tickets, and handle customer support requests.
Staff LoginAutomatically tracks repeat callers and adjusts priority levels based on call frequency
Three-tier priority system: Normal, High, and Urgent based on customer call history
Administrators can assign tickets to specific support agents for efficient handling
Live statistics and ticket management for both administrators and support agents
Secure login system with different permissions for administrators and agents
Public status checking allows customers to track their tickets without calling
For demonstration purposes, you can use these accounts to explore the system:
Email: admin@company.com
Password: admin123
Full access to create tickets, manage users, and assign agents
Email: john@company.com
Password: agent123
Can view and update assigned tickets only